Privacy Policy
Last updated: 26 September 2026
This Privacy Policy explains how StoreB AI collects, uses, shares and protects information when you use our platform. It applies to Merchants, Customers and visitors.
1. Information we collect
We collect information you provide directly (such as name, email, phone number and business information when you create an account), information generated when you use the platform (such as customer and order information, shipping addresses and order history), and technical information (such as device, browser, IP address and usage data).
2. Business information
Merchants provide business details such as business name, category, contact details, address and storefront content. This is used to operate the Merchant's storefront and provide platform features.
3. Customer and order information
When a Customer places an order, we process customer name, contact details, delivery address and order details as needed to fulfil the order and provide support.
4. Shipping information
Delivery addresses and contact details are shared with the Merchant and the courier/shipping provider engaged for the order, as needed to dispatch and deliver the shipment.
5. Payment-related information
Online payments are processed by third-party payment gateway providers. StoreB does not store full card numbers, CVV or UPI PINs. Payment status, transaction references and settlement information may be processed to manage orders and refunds. Where a gateway processes payment directly, payment data is handled by that provider according to its terms and privacy policy.
6. Device and browser information
We may collect device type, browser, operating system, IP address and similar technical information for security, analytics and to improve the platform.
7. Cookies
We use cookies and similar technologies to keep you logged in, remember preferences and understand usage. You can control cookies through your browser settings; some features may not work if cookies are disabled.
8. Analytics
We may use analytics tools to understand how the platform is used and to improve it. These tools may collect aggregated or pseudonymised usage data.
9. Marketing communications
With your consent, we may send emails, messages or notifications about features, offers and updates. You can opt out of marketing communications at any time. Transactional messages related to your orders or account continue as needed.
10. WhatsApp and communication features
Where messaging features (such as WhatsApp) are enabled, messages are sent through the applicable provider according to its terms and applicable law. Merchants must ensure they have consent to message their customers and must not send unsolicited or spam messages.
11. Payment gateway integrations
We integrate with payment gateway providers to enable online payments. These providers process payment data according to their own terms and privacy policies. StoreB's role is limited to facilitating the integration and processing order and status information.
12. Courier and shipping integrations
We integrate with courier and shipping providers to enable dispatch and delivery. Delivery information is shared with these providers as needed to fulfil orders.
13. Meta and Google integrations
Where advertising or analytics integrations with Meta or Google are enabled, data may be shared with those providers according to their terms and your consent, for purposes such as ad measurement and analytics. Merchants are responsible for complying with the policies of these platforms.
14. How information is used
We use information to operate storefronts, process orders and bookings, enable payments and shipping, provide customer support, send communications, prevent fraud and abuse, improve the platform and comply with legal obligations.
15. Data sharing with service providers
We share information with service providers (such as payment gateways, courier partners, messaging providers and analytics tools) only as needed to operate the platform. We do not sell your personal information.
16. Data security
We apply reasonable technical and organisational measures to protect information. No system is perfectly secure, and we cannot guarantee absolute protection. Sensitive credentials are stored securely and are not exposed in the frontend.
17. Data retention
We retain information while your account is active and as needed to provide services, comply with legal obligations and resolve disputes. You can request deletion of your data subject to applicable legal and operational requirements.
18. Your rights
Subject to applicable Indian law, you may request access to, correction of, export of, or deletion of your personal information. To exercise these rights, contact us at rajrajotia1@gmail.com.
19. Account deletion and contact
You can request account closure or data deletion by contacting us. We will process such requests subject to legal obligations and pending transactions. For privacy requests, use the contact details on our Contact Us page.
20. Children's privacy
StoreB is not directed at anyone under 18 and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.
21. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest version. We encourage you to review it periodically.
22. Grievance and contact
For any privacy concerns, contact us at rajrajotia1@gmail.com or through our Grievance Redressal page.
Contact
For questions about this policy, email rajrajotia1@gmail.com or visit our Contact Us page.