Shipping & Delivery Policy
Last updated: 26 September 2026
Delivery on StoreB is handled by the Merchant and/or courier partners engaged by the Merchant. Actual delivery times can vary based on the Merchant, courier, destination, product availability and external circumstances.
1. Local StoreB delivery
Some Merchants offer local delivery within their area, handled by the Merchant or a local delivery partner. Local delivery timelines depend on the Merchant's service radius and capacity.
2. National courier shipping
For orders shipped across the country, Merchants use courier partners. Courier availability, serviceability and timelines depend on the destination pincode and the courier used.
3. Merchant responsibility for dispatch
The Merchant is responsible for packing and dispatching orders to the courier in a timely manner. StoreB facilitates shipping integrations but is not responsible for the Merchant's dispatch performance.
4. Estimated delivery timelines
Estimated timelines shown at checkout are indicative. Local delivery may complete within the Merchant's stated timeframe, while national shipping typically takes a few business days after dispatch, depending on the courier and destination.
5. Tracking
Where available, tracking information is provided after dispatch. Customers can track their order from the order confirmation or the Track Order page.
6. Delivery attempts
Couriers typically attempt delivery a limited number of times. If delivery is not possible, the shipment may be returned to the Merchant. Customers should provide accurate contact details and be reachable.
7. Incorrect address
Delivery to an incorrect or incomplete address may fail and cause delays or return of the shipment. Customers are responsible for providing accurate delivery details.
8. Damaged shipments
If a shipment arrives damaged, the Customer should contact the Merchant promptly with photos and order details. The Merchant will arrange replacement or refund according to their policy.
9. Lost shipments
If a shipment is lost in transit, the Customer should contact the Merchant. The Merchant will work with the courier and arrange a replacement or refund as applicable.
10. COD delivery
For Cash on Delivery, the Customer pays the courier in cash at delivery. COD availability depends on the Merchant, the product and the destination.
11. Shipping charges
Shipping charges, if any, are shown at checkout before payment. Free shipping may be offered by the Merchant above a threshold at their discretion.
12. Delayed delivery
Delays may occur due to courier issues, weather, holidays, address problems or other external factors beyond StoreB's control. We will not be liable for delays caused by third parties.
13. Customer support
For delivery issues, contact the Merchant first using the contact options on their storefront, or reach out to StoreB through our Contact Us page.
Contact
For questions about this policy, email rajrajotia1@gmail.com or visit our Contact Us page.